Privacy Policy

Effective: August 6, 2026

Our Commitment to Your Privacy

At Devcophil Industrial Sales, Inc. ("Devcophil"), we value and respect your right to privacy. We are committed to protecting the personal information you entrust to us and to processing such information responsibly, transparently, and securely.

We collect, use, store, disclose, and dispose of your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, issuances of the National Privacy Commission (NPC), and other applicable laws and regulations.

This Privacy Policy explains:

What personal information we collect;
Why we collect it;
How we use and protect it;
When we may share it with third parties;
How long we retain it; and
The rights you have regarding your personal information.

By accessing our website, purchasing our products, or using our services, you acknowledge that you have read and understood this Privacy Policy.

Collection of Personal Information

The personal information we collect depends on how you interact with Devcophil. We may collect information when you:

Register or create an account on our website;
Browse or use our online platform;
Submit inquiries or requests through our website or customer support channels;
Contact us via telephone, email, or other communication channels;
Request quotations or product information;
Purchase products or services;
Enter into contracts or business agreements with us;
Submit warranty claims or product complaints; or
Participate in our events, seminars, trade shows, or promotional activities.

1. Types of Personal Information We Collect

Depending on your transactions with us, we may collect:

1.1 Personal Identification Information

- Full name
- Job title
- Company name
- Business address
- Email address
- Telephone and mobile numbers

1.2 Business Information

- Business registration details
- Industry classification
- Business licenses, where applicable

1.3 Transaction Information

- Delivery and billing addresses
- Purchase history
- Payment details (where necessary and with your consent)
- Proof of payment
- Shipping and delivery information

1.4 Product Preferences

- Products and services you inquire about or purchase
- Product specifications and requirements

1.5 Other Information

- Information voluntarily provided during registrations for seminars, training programs, promotions, or surveys.

2. Information Collected Automatically

When you use our website or online platform, we may automatically collect certain technical information, including:

IP address
Device type and identifiers
Browser type
Operating system
Geographic location
Pages visited
Website navigation patterns
Session duration
Referral sources
Website usage statistics

This information helps us improve website functionality, security, user experience, and product offerings. We collect this information using cookies and similar tracking technologies.

3. Information Received from Third Parties

Where permitted by law, we may receive personal information from:

Social media platforms when you choose to register or log in using your social media account;
Service providers assisting us in identity verification, customer support, marketing, surveys, and product reviews;
Credit reporting agencies and other lawful sources for credit evaluation purposes.

4. Sensitive Personal Information

As a general rule, Devcophil does not collect sensitive personal information, such as information relating to race, religion, political affiliations, health, or other sensitive data, unless:

Required by law;
Necessary for a specific lawful purpose; or
You have given your explicit consent.

5. If You Choose Not to Provide Personal Information

Providing personal information is generally voluntary. However, failure to provide information necessary for certain transactions may prevent us from:

Processing your orders;
Delivering products;
Providing warranty services;
Responding to inquiries; or
Providing other requested services.

How We Use Your Personal Information

We use your personal information to:

Process quotations, orders, and purchases;
Deliver products and services;
Process payments;
Manage warranty claims and after-sales support;
Respond to inquiries and customer service requests;
Improve our products, services, and website;
Conduct market research and demand forecasting;
Send updates, promotions, and product information (where permitted);
Maintain customer records;
Prevent fraud and unauthorized transactions;
Protect the security of our systems and facilities; and
Comply with legal and regulatory obligations.

Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose your personal information only when:

You have given your consent;
It is necessary to fulfill our contractual obligations;
Required by law or government authorities; or
Necessary to protect our legal rights.

We may share your information with trusted service providers such as:

Courier and logistics companies;
Information technology providers;
Legal, accounting, and auditing firms;
Banks and payment processors;
Credit reporting agencies;
Insurance providers;
Marketing service providers;
Website analytics providers; and
Other service providers engaged by Devcophil.

All third parties are required to protect your information and process it only for authorized purposes.

Data Retention and Disposal

We retain your personal information only for as long as necessary to:

Provide our products and services;
Fulfill contractual obligations;
Comply with legal and regulatory requirements;
Resolve disputes; and
Enforce our agreements.

When personal information is no longer required, it will be securely deleted, destroyed, anonymized, or archived in accordance with applicable laws and company retention policies.

Cookies Policy

Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:

Operate our website efficiently;
Remember your preferences;
Maintain secure login sessions;
Analyze website performance;
Improve website functionality; and
Deliver relevant content and marketing.

The cookies we may use include:

Essential Cookies;
Functional Cookies;
Performance Cookies;
Analytics Cookies;
Personalization Cookies; and
Marketing Cookies

You may configure your browser to reject cookies. However, some features of our website may not function properly if cookies are disabled.

Your Rights

Subject to applicable laws, you have the right to:

Be informed about the collection and processing of your personal information;
Access your personal information;
Correct inaccurate or incomplete information;
Object to the processing of your information;
Request deletion or blocking of your personal information where legally applicable;
Withdraw your consent where processing is based on consent;
Request data portability where applicable; and
Lodge a complaint with the National Privacy Commission.

Updates to this Privacy Policy

We may amend or update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or technological developments.

The latest version will always be posted on the Devcophil website, and any changes shall take effect immediately upon publication unless otherwise required by law.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Data Protection Officer
Devcophil Industrial Sales, Inc.
103 San Antonio Street, Pook Dagohoy
UP Campus, Diliman, Quezon City 1101
Philippines

Mobile Number: 0917 192 5882
Send message to the: General Inquiry in the Contact Us Page

We are committed to addressing all privacy-related inquiries promptly, fairly, and in accordance with applicable data privacy laws.